Redirect to your own shop
The assistant sends the customer the link to the product page in your shop; payment and checkout happen on your website. It does not ask for any personal details.
E-commerce Assistant
An assistant that answers product questions and turns messages into orders
Your customers write on WhatsApp, Instagram or the chat window on your website; the assistant checks your product catalogue, answers price, stock and size questions, then takes the order or sends the customer to the product page in your shop.
Customer channels
- Website chat
Telegram is not a customer channel; it only notifies you of new orders.
How it works
From message to order in four steps
- 1
The customer writes
They ask about a product on WhatsApp, in an Instagram DM or in the chat window on your website.
- 2
The assistant checks the catalogue
It searches the products you have added under Panel → Products: name, category, price, stock level, size and colour options.
- 3
It answers the question
It gives the price, stock status and available sizes based on the information in your catalogue.
- 4
It moves on to the order
Depending on the order mode you choose, it sends the link to the product in your shop or collects the order details and records the order.
Sample conversation
A chat in direct sale mode
Customer
Hi, do you have the white trainers in size 38?
Assistant
Hello! The white trainers are in stock in size 38. I can place your order here; how many would you like?
Customer
Just one, cash on delivery please.
Assistant
Certainly. To complete the order, could you send me your name, phone number and delivery address?
Order mode
Send customers to your shop, or let the assistant take the order
You choose one of two order modes during setup; it determines what the assistant asks the customer for.
Let the assistant take the order
The assistant collects the product, quantity, name, phone number and address, and records the order. You decide which payment options to offer: cash on delivery, bank transfer or both.
- Your business gets a Telegram notification for every new order.
- Orders are listed on the Orders page of your panel; you update the status from New → Preparing → Shipped.
Stock
It does not suggest products that are out of stock
Products with a stock level of 0 are not suggested to customers. When you update stock under Panel → Products, one by one or in bulk via Excel/CSV, the assistant answers from the updated list.
Your product catalogue, in your panel
- Add, edit and deactivate products
- Bulk upload from an Excel/CSV template (matched by SKU)
- Size and colour options
- Product photos
Setup
How to get started
1
Business details
Your shop's name and the basic information the assistant gives customers.
2
Order mode
Redirect to your own shop, or let the assistant take the order.
3
Products
Add your products; later you can bulk upload them via Excel/CSV under Panel → Products.
4
Connect your channels
Connect WhatsApp, Instagram and website chat; connect Telegram for notifications.
Frequently asked questions
Common questions
Which channels does the assistant work on?
Your customers can write on WhatsApp, Instagram and the chat window on your website. Telegram is not a customer channel; it is only used to notify you of new orders.
How do I add my products?
Add them one by one under Panel → Products, or bulk upload them from an Excel/CSV template. Price, stock, size and colour details are used in the assistant's replies.
What happens when a product sells out?
Products with a stock level of 0 are not suggested to customers. When the product is back, simply update its stock level.
Does the assistant take the order, or send customers to my shop?
Either; you choose during setup. In redirect mode the customer receives the link to your product page. In direct sale mode the assistant collects the order details, the order appears on the Orders page of your panel and you get a Telegram notification.
Does the assistant take online payments?
No. In redirect mode payment happens on your own website; in direct sale mode the customer chooses one of the options you offer: cash on delivery or bank transfer.
Try it in the demo shop first
Write to the assistant in the demo shop as a customer would: ask about a product, ask about sizes, place an order. Plans and message limits are on the pricing page. The demo shop is in Turkish.
Coming soon: a 14-day free trial, no card required.